3win8 Privacy Policy – Your Personal Data Protection

1Introduction

3win8 Entertainment Sdn. Bhd. ("3win8", "we") respects the privacy of every user who entrusts us with their personal information. This Privacy Policy explains in detail how we collect, use, store and protect your personal data when you use our online gaming platform at 3win8.fun and our official mobile app.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international cybersecurity industry best practices. We take our responsibilities as a data controller seriously and continuously strive to protect your information from any threat.

This policy applies to all individuals who register or use the 3win8 platform, including visitors who browse our website without a registered account. If you have any questions after reading this document, our data protection team is ready to assist.

2Information We Collect

3win8 only collects data that is strictly necessary to provide safe, fair and quality services. We categorise the data we collect as follows:

Information You Provide Directly

• Full name as shown on your official identification card
• Date of birth for age verification
• Active email address and mobile phone number
• Bank account or e-wallet details for deposit and withdrawal transactions
• Identity document copies during the KYC (Know Your Customer) process

Automatically Collected Information

• IP address and device information (operating system, browser type)
• Game activity logs and financial transaction data
• Session information including login and logout times
• Platform feature usage data for user experience improvement

3How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. We do not process your data for unrelated purposes without your consent. Below is a brief summary of data usage:

Beyond the purposes above, we also use your information to send relevant promotional notifications — but only if you have consented to receive them. You may withdraw this consent at any time through your account settings.

4Sharing Information with Third Parties

3win8 does not sell, lease or trade your personal information to any third party for their own marketing or commercial purposes. This is an unwavering commitment and forms the foundation of the trust we build with our users.

However, there are limited situations where data sharing is necessary for the operation of this platform:

• Payment Service Providers: Transaction data is shared with approved payment gateways solely to process your deposits and withdrawals.
• Game Providers: Minimal session information is shared with licensed game software providers to ensure smooth gameplay.
• Legal Requirement: We will disclose information where required by law, court order or a lawful request from Malaysian authorities.
• Fraud Prevention: Limited information may be shared with licensed third-party identity verification services to detect and prevent fraudulent activity.

All third parties involved in processing 3win8 user data are bound by strict data processing agreements and must comply with data protection standards equivalent to our own policy.

5Your Data Security

We continuously invest in security infrastructure to ensure your data is always protected. Our security measures include:

• 256-bit SSL encryption for all communications between your device and our servers.
• Data encryption at rest for sensitive information stored in our databases.
• Two-factor authentication (2FA) available to all user accounts.
• 24/7 security monitoring by our cybersecurity team to detect suspicious activity.
• Regular security audits by certified independent cybersecurity firms.
• Strict internal access controls — only authorized staff can access user data, and every access is logged.

6Cookies & Tracking Technologies

3win8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect some features on the 3win8 platform.

7Your Rights as a User

Under Malaysia's PDPA and 3win8's policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team via email at [email protected]. We will process your request within 30 business days.

8Data Storage & Deletion

3win8 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are our general data retention guidelines:

• Active account data: Retained for the duration your account remains active.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial legal requirements.
• Game activity log: Retained for 2 years for dispute resolution and audit purposes.
• KYC Documents: Retained for 5 years after account closure in line with anti-money laundering requirements.
• Inactive account data: Accounts inactive for more than 3 years will be deleted after written notice is sent to the user.

When data is no longer needed, it will be securely deleted using industry-recognised data erasure methods, ensuring it cannot be recovered.

9Child Protection

3win8 strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal data from minors.

If we discover that someone under the age of 18 has provided personal information to us, we will take immediate steps to delete that information and close the relevant account. If you believe a minor has registered on our platform, please contact us immediately.

10Changes to Privacy Policy

3win8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other legitimate reasons.

If we make significant changes, we will notify you via:

• Email notification to your registered address
• In-platform notice on 3win8 upon your next login
• A clear link to the latest version of this policy in the footer of our website

The "Updated" date shown at the top of this document will always reflect the date of the latest revision. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.

11Contact Us About Privacy

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our data protection team: